How does the rental process work?

 

Please browse our rental inventory on the website. When you find what you are looking for, proceed through the "checkout" process. Payment is not required at this stage; this step notifies our team of your order. We'll contact you to discuss any customization and arrange delivery of your requested rentals. Alternatively, you can complete our complimentary consultation form to inquire about specific rentals that interest you.

 

 

When do I pay for my rentals/balloons?

 

Payment for your rentals/balloons is required within 5 business days after receiving your quote. To proceed, confirm your order with a non-refundable payment within this timeframe with all signed contracts and agreements. We accept payments via cash, check, Venmo, credit card, or debit card. Please note, credit card payments for rentals exceeding $1000 will include a 3% credit card fee.

 

What is your cancellation/refund policy for rentals/balloons?

 

Once your event is scheduled and all contracts and agreements are signed, all rental/balloon orders become nonrefundable. We recognize that circumstances may change, and if your event is rescheduled for a later date, we can adjust the rental dates provided the new date is available and not already booked by another client.

 

 

How much does delivery/pick up cost for balloons and rentals?

 

Delivery costs $40 within a 5-mile radius of Missoula. Each additional mile is $4.

There is no additional charge for tear down/ Pick up within a 5-mile radius of Missoula. Each additional mile outside of Missoula is $4. (Clients may choose to return a selection of rental items/arches to BOLD.)

 

How much does setup/tear down cost for balloons and rentals?

 

Setup is included in your rental/balloon price. All rentals, balloon installations, and custom installations will be assembled and positioned by our team in desired locations. Some of our items can be returned by the client while others are required pick-ups.

PLEASE FEEL FREE TO CONTACT US WITH ANY ADDITIONAL QUESTIONS YOU MAY HAVE!

WE LOOK FORWARD TO HEARING FROM YOU!